Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day.
**Items specified as oversized require an additional shipping fee which is not covered by shipping promotions.
** Order ships using standard shipping service only. Expedited and next day shipping require an additional fee.
- Must provide a physical address, we cannot ship to a PO Boxes.
- Shipping times are estimates and are based on orders placed by Noon EST.
- A business day is Monday-Friday excluding federal holidays.
- Unfortunately, we do not ship internationally at this time.
Your satisfaction is very important to us. If you are not satisfied with your purchase, a return or exchange may be made within 30 days from the date of purchase.
Please Note: Personalized ornaments or stockings, all custom orders (wreaths, garlands, faux bakes etc. (anything custom made). Sale merchandise can not be returned.
Product(s) must include an original invoice and be in new, unused, undamaged condition with all packaging, accessories, manuals, and parts.
Buyer must pay return shipping costs.
Rocky Top Holiday Shoppe
Attn: Returns Department
202 Railroad St
Sweetwater, TN 37874
- Once the returned merchandise is received and inspected (usually within 72 hours of receipt), your refund will be applied to your original method of payment within 7 days. (Please note depending on your credit card, your credit could take up to 10 business days to post to your account.)
- We reserve the right to limit returns under certain circumstances.
Item(s) Damaged During Shipment
- Please text us a photo(s) of the damaged item(s) to 423-453-1384.
- Include a photo of the shipping box if damaged.
- Include a description of the damage
- Include order number.
- Damages must be reported within 14 days of delivery receipt.