Return Policy

Your satisfaction is very important to us. If you are not satisfied with your purchase, a return or exchange may be made within 30 days from the date of purchase.

  • Product(s) must include an original invoice and be in new, unused, undamaged condition with all packaging, accessories, manuals, and parts.
  • Buyer must pay return shipping costs.

 Return to:

Rocky Top Holiday Shoppe

Attn: Returns Department

2001 Creekside Manor LN

Knoxville, TN 337932

  • Once the returned merchandise is received and inspected (usually within 72 hours of receipt), your refund will be applied to your original method of payment within 7 days. (Please note depending on your credit card, your credit could take up to 10 business days to post to your account.)
  • We reserve the right to limit returns under certain circumstances.

Item(s) Damaged During Shipment

  • Please text us a photo(s) of the damaged item(s) to 423-453-1384.
  • Include a description of the damage
  • Include order number.
  • Damages must be reported within 14 days of delivery receipt.